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When the box arrived back I was try see what parts replacing.

This difference is always less the frame loss percentage. The conference phone reimagined.

July 12, at 4: There is, however a difference in the amount of data received than is transmitted. While some comments mention that case sensitivity seems to make a difference in their results replicating those reports has not been possible; a working command continues to function the same regardless of the case used in switch names e. Power was cut to the room for some work next door, and when it came back up, the hang up button is solid orange, the microphone lights are green and the display is blank.

Polycom CX5000 Conference Phone

The Panoramic video is near perfect. January 29, at 8: May 18, at It is possible to download the firmware from the device I got another one with thoe old firmware? We investigated if this could be some kind of issue with a certain Firmware version but we are not able to find any relation to a firmware version. I just tried the update procedures outlined in this post and the command simply would not work.

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So we were forced to source a new part and it was safer and more cost effective to deploy p-capable units then risk selecting another VGA-only unit that might also disappear in the near future.

Part of a full suite of Polycom Phone and video solutions for Microsoft Office Communications Serverthe Polycom CX offers an polyycom solution for unified voice and video collaboration. But only, as I said, on c5x000 full screen.

July 30, at 1: But I dont see how these different numbers correlate to the 2 instance of package residing on the device at the same time 1x read-only factory and 1x updateable. January 20, at 8: March 8, at 4: Speak Your Mind Tell us what you’re thinking This happens randomly on CX’s, the solution: The most important concept to understand in terms up polyco the firmware is that both the RoundTable and CX have their own software update tool and firmware releases which are not compatible with the other units.

It is listed as lync and lync online compatible however. What is the manufacture date on the device? I’m using the roundtable version and I cannot get the audio out of the “audio health — Fail” state.

Polycom CX Conference Phone for MS Lync Conferencing

January 26, at Basically this system was design in-house by Microsoft and then in April Polycom officially purchased the rights to the device and has been manufacturing the same unit rebranded as the CX since then. January 10, at 6: The Microsoft RoundTable Wikipedia page has some notes and links to initial product reviews if one is feeling nostalgic.

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Hi Jeff, Thanks for the useful post. Just follow the steps in the Troubleshooting section as a workaround to save yourself some time.

So if the package upload times-out or fails before completing make sure that the device is connected directly to the PC during the upgrade process. Everything working fine in the past 2 weeks.

Updating the CX and RoundTable Firmware : Jeff Schertz’s Blog

The screenshot below shows that regardless of which version is used when the participant is attending a Lync Web Conference where the Lync AVMCU is handling the video then the shared video is still limited to VGA as Lync Server does not support p HD video in multi-party conferences.

Thanks Nigel, I was unaware that the command may be case-sensitive. Delivers a unique, engaging degree group video experience Brings video, voice, and content together into one seamless interactive session Immediately enhance team collaboration which helps you realize a fast ROI Didn’t find the Lync phone you were looking for?